ML Remit Frequently Asked Questions 

Have a question about our services? To make your experience as fast, easy, and convenient as possible, we provide answers to some of our more frequently asked questions, including: 

With ML Remit, we make it easier and more convenient than ever to send money to the Philippines. By downloading our ML Remit app, you have the opportunity to send money online from the USA to the Philippines directly from your device or smartphone. 

What are my payment options for sending money overseas? 

When you choose the ML Remit online option to send money from the U.S., you have the choice of making payments by checking account, credit card, or debit card. Additional fees may be charged by your card issuer when making a payment with credit card. 

Where are your services available? 

With the ML Remit app, you may send money internationally from anywhere in the United States. This includes all 50 states. 

How do I register?  

Please follow the steps below to start sending money :

After creating your account, you may proceed to entering your recipient’s information. 

What is the charge for sending money internationally? 

How long does it take to send money online from the U.S. to the Philippines?  

How much money can I send at a time? 

sample ml remit send money limit

How can I send more? 

What are the options for sending money to the Philippines? 

The spelling of my receiver’s name is incorrect. How do I correct the name?  

I've reached the maximum number of recipients on my account. How can I add a new recipient? 

Can I send a representative to pick up my money? 

How do I check the status of my transaction?  

How do I cancel my transaction or get a refund? 

Where can I download your app? 

If you use an iPhone, go to the App Store icon and search “ml remit.”

If you use an Android phone, tap the Google Play Store icon and search “ml remit.”

Tap the ML Remit by M Lhuillier icon to start downloading the app. 

Where are you located? 

Our main office is located at 21700 Oxnard St. Suite 940, Woodland Hills, CA 91367. M. Lhuillier currently has 18 convenient money transfer locations throughout the state of California and 2 in Nevada.

ML Remit online remittance service is available in all 50 U.S. states.

Find an M Lhuillier branch in the US or the Philippines 

A service provided by Servicio Uniteller, Inc.

What are accepted valid IDs at M. Lhuillier? 

The following are valid IDs that are acceptable in Kwarta Padala (sending and receiving money) transactions at any M. Lhuillier location:


Kind Note to customers (with emphasis on ID Types No. I.15, III, IV and V)


M.Lhuillier reserves its right or discretion to verify authenticity of any of these identification documents (IDs) directly from its issuing authorities, where the attending branch employee finds reason or basis to do so because of any, some or all of the circumstance(s) present on:

The company requests the customers’ kind indulgence in case the procedure may entail delay or if failure to verify under this and alternative means, may result to refusal in processing your (the customer’s) transaction(s).

Whenever it deems necessary, M. Lhuillier may accept other IDs not in the list provided that it shall not be the sole means of identification. Likewise, in case any of the IDs or ID types enumerated herein contains ID photos that are not clear or not current or don’t have any picture of the customer, M.Lhuillier may exercise its discretion to use its own technology to capture the photo or profile of said customers and/or their authorized representatives where applicable.(§X806.2.c. (4.) to (7.), BSP Circular No. 706 Series of 2011)

On the other hand, MLhuillier reserves the right to refuse any of the IDs listed here on reasonable ground.

M. Lhuillier does all these in order to protect the interests of its customers and to properly execute or carry out the senders’ instructions of delivering the money only to the rightful receiver/s, while ensuring that the financially and socially disadvantaged are not denied access to financial services; all upon the commitment to serve you better and to comply with the relevant laws and rules that govern its pawnshops/quick cash loan, money remittance and money changing services.

REMINDERS!

We wish to remind our dear customers that by valid ID it generally means:

For other questions or concerns, please contact us directly:

Learn more today by calling us, toll free, at 1.877.688.4588.

Email: support@mlhuillierusa.com


Is it safe to send money to the Philippines using your online service?