ML Remit Frequently Asked Questions
Have a question about our services? To make your experience as fast, easy, and convenient as possible, we provide answers to some of our more frequently asked questions, including:
With ML Remit, we make it easier and more convenient than ever to send money to the Philippines. By downloading our ML Remit app, you have the opportunity to send money online from the USA to the Philippines directly from your device or smartphone.
What are my payment options for sending money overseas?
When you choose the ML Remit online option to send money from the U.S., you have the choice of making payments by checking account, credit card, or debit card. Additional fees may be charged by your card issuer when making a payment with credit card.
Where are your services available?
With the ML Remit app, you may send money internationally from anywhere in the United States. This includes all 50 states.
How do I register?
Please follow the steps below to start sending money :
After creating your account, you may proceed to entering your recipient’s information.
What is the charge for sending money internationally?
How long does it take to send money online from the U.S. to the Philippines?
How much money can I send at a time?
How can I send more?
What are the options for sending money to the Philippines?
The spelling of my receiver’s name is incorrect. How do I correct the name?
I've reached the maximum number of recipients on my account. How can I add a new recipient?
Can I send a representative to pick up my money?
How do I check the status of my transaction?
The easiest way to check your transaction's status is to log in to your account and select Activity. A status showing In Process indicates the transaction is still pending review. The money is ready for pick up once the status changes to Payable. You may also call customer service at 1.800.456.3492 to check the status. Please be prepared to provide your transaction number to our representative.
How do I cancel my transaction or get a refund?
Log in to your account, click Activity, then select the Cancel button for the transaction you want to cancel. You may also call customer service at 1.800.456.3492 to request a cancellation or refund. After canceling a transaction, it takes 1 to 2 business days for the money to be refunded back to your account. Funds that your beneficiary has claimed can no longer be canceled or refunded.
Is it safe to send money to the Philippines using your online service?
Where can I download your app?
Where are you located?
What are accepted valid IDs at M. Lhuillier?
The following are valid IDs that are acceptable in Kwarta Padala (sending and receiving money) transactions at any M. Lhuillier location: