ML Remit Frequently Asked Questions

Have a question about our services? To make your experience as fast, easy, and convenient as possible, we provide answers to some of our more frequently asked questions, including:

With ML Remit, we make it easier and more convenient than ever to send money to the Philippines. By downloading our ML Remit app, you have the opportunity to send money online from the USA to the Philippines directly from your device or smartphone.

What are my payment options for sending money overseas?

When you choose the ML Remit online option to send money from the U.S., you have the choice of making payments by checking account, credit card, or debit card. Additional fees may be charged by your card issuer when making a payment with credit card.

Where are your services available?

With the ML Remit app, you may send money internationally from anywhere in the United States. This includes all 50 states.

How do I register?

Please follow the steps below to start sending money :

  • Select “Send Now” on the MLRemit homepage

  • Click “Sign Up To Send Money Now”

  • Enter your personal information and click the “Sign Up” button

After creating your account, you may proceed to entering your recipient’s information.

  • Click “Forgot Password” link on the login page

  • Enter your email address in the box and click continue

  • Answer the security question you selected when you registered your account

  • Choose whether you want the identification code sent via mobile or email

  • Enter the identification code in the box

  • Create a new password

What is the charge for sending money internationally?

  • When you choose ML Remit to send money, you’re choosing the cheapest way to send money to the Philippines from the USA. We charge a low $4.99 convenience fee each time you send money.

How long does it take to send money online from the U.S. to the Philippines?

  • Debit and credit transactions are usually completed and available within just minutes. Payments made via bank account ACH may take up to four business days.

How much money can I send at a time?

How can I send more?

  • Please contact us to request a level increase if you want to enjoy higher sending limits and shorter available times of your transfers. Call 1.800.456.3492 to check your eligibility.

What are the options for sending money to the Philippines?

  • We offer cash pickup at over 3,000 M Lhuillier locations throughout the Philippines, many of which are open 24 hours. Your recipient will never have to pay fees.

  • *For your recipient to pick up the cash, they would need to bring the reference number and a valid photo ID.

The spelling of my receiver’s name is incorrect. How do I correct the name?

  • Send an email to support@mlhuillierusa.com and please include the transaction number and correct information of your receiver. You may also call 1.800.456.3492 to request changes to your beneficiary’s information.

I've reached the maximum number of recipients on my account. How can I add a new recipient?

  • Click the "Contacts" link on the upper right-hand corner of your Account page and select "Deactivate" for the contact that you want to delete.

Can I send a representative to pick up my money?

  • We’re sorry but for security reasons we cannot release your money to a representative.

How do I check the status of my transaction?

  • The easiest way to check your transaction's status is to log in to your account and select Activity. A status showing In Process indicates the transaction is still pending review. The money is ready for pick up once the status changes to Payable. You may also call customer service at 1.800.456.3492 to check the status. Please be prepared to provide your transaction number to our representative.

How do I cancel my transaction or get a refund?

  • Log in to your account, click Activity, then select the Cancel button for the transaction you want to cancel. You may also call customer service at 1.800.456.3492 to request a cancellation or refund. After canceling a transaction, it takes 1 to 2 business days for the money to be refunded back to your account. Funds that your beneficiary has claimed can no longer be canceled or refunded.

Is it safe to send money to the Philippines using your online service?

  • We take pride in offering the best and safest way to send money from the U.S. to the Philippines. You can rest easy knowing you’re using the most secure and most convenient method available for sending money internationally.

Can I pay bills through ML Remit?

  • In addition to offering Filipinos the cheapest way to send money to the Philippines from the USA, we offer a convenient online bill payment option, which provides you the opportunity to make mortgage payments, pay tuition fees and utilities bills, and much more for only $3.49.

Where can I download your app?

If you use an iPhone, go to the App Store icon and search “ml remit.”

If you use an Android phone, tap the Google Play Store icon and search “ml remit.”

Tap the ML Remit by M Lhuillier icon to start downloading the app.

Where are you located?

Our main office is located at 21700 Oxnard St. Suite 940, Woodland Hills, CA 91367. M. Lhuillier currently has 18 convenient money transfer locations throughout the state of California and 2 in Nevada.

ML Remit online remittance service is available in all 50 U.S. states.

Find an M Lhuillier branch in the US or the Philippines

What are accepted valid IDs at M. Lhuillier?

The following are valid IDs that are acceptable in Kwarta Padala (sending and receiving money) transactions at any M. Lhuillier location:


  1. The following GOVERNMENT -issued IDs –

    • Alien Certification of Registration (ACR) or Immigrant Certificate of Registration (ICR)

    • Driver’s License issued by the Philippine government (If issued by foreign countries or jurisdiction, M. Lhuillier reserves the right to require additional valid identification document/card such as passport, National ID or a local ID of the holder/customer or the presentation of documents that will further assure the represented/asserted identity of customer).

    • Government Service Insurance System (GSIS) Electronic Card ID or (E-Card PLUS).

    • National Bureau of Investigation (NBI) Clearance with signature and photo (M.Lhuillier may not consider “Clearance Renewal Card” as valid ID because of the purpose upon which it was issued. However it is a good supporting document of identification.

    • Overseas Filipino Worker (OFW) ID or Department Of Labor and Employment (DOLE) Visa card.

    • Overseas Workers Welfare Administration (OWWA) ID (issued by DOLE)

    • Passport issued by Philippine and foreign governments (For foreign passports, there are instances when M. Lhuillier may require additional valid identification or presentation of documents that will further assure the represented/asserted identity of customer due to issues of familiarity and authentication of the foreign-issued document. Examples of these circumstances are: i. first time sends or receives of large amounts; ii. High frequency transactions; and iii. Transactions involving multiple counter-parties)

    • Police Clearance Certificate (with signature of holder/applicant and digitized photo)

    • Professional Regulation Commission (PRC) ID

    • Seaman’s Book and Seafarer’s Registration Certificate

    • Senior Citizen’s ID

    • Social Security System (SSS) ID with photo

    • Voter’s or New Voter’s ID

    • Other Government Office and GOCC IDs (example but not limited to: Armed Forces of the Philippines ID, Fire Arm License issued by the AFP, HDMF/PagIBIG, Postal, PhilHealth, DSWD, NCWDP, etc)

  2. Other acceptable IDs include:

    • Integrated Bar of the Philippines Membership Card or ID

  3. IDs stated below are acceptable only at M.Lhuillier branches that are located within the locality (city or municipality) where these identification documents or cards are issued:

    • Barangay Identification

  4. Employment ID, which are issued by private institutions or entities that are REGISTERED with, SUPERVISED or REGULATED BY the

    • Securities and Exchange Commission [SEC];

    • BangkoSentral ng Pilipinas [BSP]; or

    • Insurance Commission [IC]

  5. School ID (for MINOR receivers, i.e., those below 18 years of age but of such school age enough to appreciate/understand the value and use of money)

    First time customers using school IDs are asked to present, together with the school ID, current study load or study load of the immediately preceding school year as supporting document. Other qualified supporting documents are –

    • Enrollment Card; or

    • Official Receipts (O.R.) issued by the school; or

    • Assessment Slips.

  6. The documents below are good supporting documents :

    • Birth/Marriage Certificates and Certificate of Singleness;

    • Billing and Bank Statements (such as those issued by Electric companies, Water service companies, Credit card issuers, Telecom companies, etc.)

    • Credit Cards

    • Those Identification Cards that M. Lhuillier may not consider as valid ID for the transaction.

Kind Note to customers (with emphasis on ID Types No. I.15, III, IV and V)


M.Lhuillier reserves its right or discretion to verify authenticity of any of these identification documents (IDs) directly from its issuing authorities, where the attending branch employee finds reason or basis to do so because of any, some or all of the circumstance(s) present on:

  1. the ID itself,

  2. the nature of customer’s transaction including details supplied for mandatory/required information,

  3. customer type/classification,

  4. location of the branch; and the lack of other independent authenticating/corroborating identification documents.

The company requests the customers’ kind indulgence in case the procedure may entail delay or if failure to verify under this and alternative means, may result to refusal in processing your (the customer’s) transaction(s).

Whenever it deems necessary, M. Lhuillier may accept other IDs not in the list provided that it shall not be the sole means of identification. Likewise, in case any of the IDs or ID types enumerated herein contains ID photos that are not clear or not current or don’t have any picture of the customer, M.Lhuillier may exercise its discretion to use its own technology to capture the photo or profile of said customers and/or their authorized representatives where applicable.(§X806.2.c. (4.) to (7.), BSP Circular No. 706 Series of 2011)

On the other hand, MLhuillier reserves the right to refuse any of the IDs listed here on reasonable ground.

M. Lhuillier does all these in order to protect the interests of its customers and to properly execute or carry out the senders’ instructions of delivering the money only to the rightful receiver/s, while ensuring that the financially and socially disadvantaged are not denied access to financial services; all upon the commitment to serve you better and to comply with the relevant laws and rules that govern its pawnshops/quick cash loan, money remittance and money changing services.

REMINDERS!

We wish to remind our dear customers that by valid ID it generally means:

  • Photo-bearing;

  • Has the Name and Signature of the holder/owner thereof;

  • Not expired at the time of use/transaction

  • Issued by Official Authority

For other questions or concerns, please contact us directly:

Learn more today by calling us, toll free, at 1.844.456.2543.

Email: support@mlhuillierusa.com